I regularly receive emails from my bank informing me that I have received a new e-document from them:


Chère Cliente,

Nous vous informons que de nouveaux documents (signalés par le ) “Banque, Assurance” sont à votre disposition dans votre banque en ligne, dans la rubrique « E-Documents ».


The actual mail is about 10 times as long because it is followed by piles of disclaimers but it does not comprise the announced e-document.


What are my issues here?

The e-documents are only available on their website (which has a very unusual and non-intuitive login process. I will write about this separately) but I am reading the email on my smartphone and have the app installed on it too.

Remedy: unify these sections across app and website. The whole point of an app is being to access my banking information while on the go. You might say that I could use my phone to access the website but their website is not mobile-optimized.


I have two accounts with this bank and the mail does not tell me which one is concerned so after logging into the default account and checking whether the new e-document is there (which, as per Murphy’s law, it never is) I switch to the other account and voila, there it is.

Remedy: list the last digits of the account the mail refers to in the mail


The email does not give the slightest hint as to what the e-document is about. You have to login to the website, select the right account and then expand each category section which has an unread document in order to find out which the email refers to.

Remedy: add the document category to the email eg there is a new document in “Documents Administratifs”